Digital-credit purchases
Paid high-resolution credit packs are one-time digital purchases. Except where required by applicable law or covered by the exceptions below, purchases are non-refundable after payment is completed. Credits are used when they are applied to start a high-resolution artwork generation.
Billing and delivery exceptions
Contact us promptly if you were charged more than once for the same purchase, paid credits were not delivered after payment is confirmed, or there is a material service issue we cannot resolve with credit restoration. We review these cases individually and may issue a refund to the original payment method through Stripe.
Earlier orders
Orders completed before this policy took effect retain the refund terms that were presented at checkout. This policy does not limit consumer rights that cannot legally be excluded.
Failed generations
If a generation fails before an artwork is delivered, Pawvitra returns the credit used for that task. This is an automatic credit restoration, not a cash refund.
Requesting help
To report a billing issue, contact support@pawvitra.com with your account email, purchase date and a short description of the issue. Do not send payment-card details by email. Approved refunds are returned to the original payment method; your bank or card issuer may take additional time to post them.